HilverdaFloristcollects personal data in the performance of its activities. In most cases, this involves data it requests from the data subject or which the data subject provides on his or her own initiative. For example, an initial telephone conversation between HilverdaFlorist and a (potential) customer or the situation where a (potential) customer sends an email to HilverdaFlorist.
HilverdaFlorist processes personal data with the utmost care. Transparency is an essential part of that care. HilverdaFlorist considers it important that third parties and data subjects have insight into the way in which it uses personal data and the underlying reasons. This is why it has drawn up this statement. If you have any questions or comments after reading this statement, please contact HilverdaFlorist. Obviously, this also applies if you wish to exercise one of the rights described below or if you have a complaint. The full address and name of the contact can be found at the bottom of this statement.
HilverdaFlorist is regarded as the controller of the personal data. It is registered with the Chamber of Commerce under number 34069546, with its registered office at De Kwakel, can be contacted on telephone number +31 (0) 297 328 229 and by email at info@hilverdaflorist.com.
HilverdaFlorist has not appointed a Data Protection Officer. It has, however, appointed an employee who is the first point of contact with respect to privacy and personal data. It is Mr M. Rost. The full address is given at the bottom of this statement.
HilverdaFlorist processes different types of personal data, for different reasons. The data it processes are Identification Data (name, email address, contact person, telephone number, Chamber of Commerce number), Location data (postal and/or business address), and Financial data (bank account number, payment details). The first main objective of this processing is to conclude an agreement with the customer. To do this, HilverdaFlorist and the customer must be able to communicate with each other. Consider, for example, identifying the customer's wishes and preparing an offer. The second main objective is to implement the agreement that has been concluded. Consider, for example, regular consultations regarding the progress or...The third main objective is to facilitate invoicing of the activities and/or the provision of services, as well as payment (and collection if necessary). The final main objective is to inform the customer about developments that may be relevant to him or her.
HilverdaFlorist processes personal data if this is necessary for concluding or performing an agreement with a customer and/or a supplier. This is the case, for example, when a quotation is requested, when an order is placed, or when HilverdaFlorist places an order. Furthermore, HilverdaFlorist processes personal data if its own interests justify this. This will be the case if it is reasonably impossible for HilverdaFlorist to perform its activities without processing such data. Finally, in some cases HilverdaFlorist (also) requests permission to use the data. Therefore, the legal bases for processing are:
With respect to category (ii), in all cases it concerns processing operations that are necessary for HilverdaFlorist to realise its services. It simply cannot carry out its activities, it cannot communicate, it cannot ... etc. without using the customer's personal data. Therefore, it has a legitimate interest in those processing operations. HilverdaFlorist believes that this interest should take precedence when weighed against the interest of the data subject. The reason for this is twofold. Firstly, the fact that HilverdaFlorist knows from experience that such processing operations do not normally give rise to objections. HilverdaFlorist therefore takes that as its starting point. Secondly, the fact that HilverdaFlorist does not retain the data for longer than necessary. Nevertheless, in order to respect the rights of the data subject to the extent possible, HilverdaFlorist only makes use of the data that is necessary to achieve the purpose.
With regard to category (iii), given consent may be withdrawn at any time without stating reasons.
In some cases, HilverdaFloristwill share personal data with parties it collaborates with. These are so-called "processors". HilverdaFlorist has concluded agreements with those processors. These serve to ensure that those processors (just like HilverdaFlorist) handle the data with care. For example, the agreement obliges the processor to ensure adequate security, to treat the data confidentially, and to destroy the data.
HilverdaFlorist does not intend to share personal data with parties other than processors. It anticipates that, at most, information will be shared with (another) employee of the customer or with parties who have a direct relationship with the customer in a few cases.
Within this context, reference is made to the European Economic Area (EEA). It consists of the EU countries, plus Norway, Liechtenstein, and Iceland. All countries that are not included are considered to be 'third countries'. HilverdaFlorist does not transfer any personal data to third countries. In principle, therefore, personal data remains in Europe. If, in an exceptional case, there is a transfer to a 'third country', this will only be a country in respect of which it has been expressly established at European level that an adequate level of personal data security is guaranteed there.
HilverdaFlorist retains the data it collects for different periods of time, depending on the category of data and the manner in which it has been collected. The exact periods are included in the register of processing operations that HilverdaFlorist has set up.
HilverdaFlorist has in the first instance based the applicable periods on the statutory (minimum) periods. Consider the legal obligation to retain accounting information. Furthermore, HilverdaFlorist has also sought to follow the retention periods included in the PDPA Exemption Decree, where possible. For example, the customer's contact data are subject to a retention period of a maximum of one year after the termination of the relationship between the parties. Finally, in determining the retention periods, HilverdaFlorist has been guided by its interests and those of its customers. For example, it may be important for both parties that documents containing (further) arrangements are kept for longer than two years. If such documents (e.g. email correspondence) contain personal data, this will also be retained.
With respect to the data collected via the cookies on the website, the retention periods as set out in the Cookie Statement (see elsewhere on this website) shall apply.
According to the law, you are a 'data subject', and data subjects have a number of specifically defined legal rights. You can submit a request with HilverdaFlorist to access, receive or modify your personal data or have it deleted. You may also object to the (further) processing of your data. If HilverdaFlorist processes your personal data on the basis of your consent, you may withdraw that consent at any time. For all these matters and other questions, please contact:
HilverdaFlorist
Mr M. Rost
Dwarsweg 15
1424PL De Kwakel
Noord-Holland NL
+31 (0) 297 328 229
info@hilverdaflorist.com
HilverdaFloristwill respond to your message within one month.
If you believe that HilverdaFlorist is acting in violation of applicable laws and regulations regarding personal data, you may lodge a complaint with the Dutch Data Protection Authority (Postbus 93374, 2509 AJ DEN HAAG).
There is no automated decision-making at HilverdaFlorist.
Version 1, date 06-05-2025